We want to make sure your order arrives without any issues. That’s why we’ve set clear shipping and refund guidelines. These outline what to expect, how we handle delays, and what to do if there’s a problem with your delivery or item. If something goes wrong, we’re here to help make it right.
Double-Check Your Shipping Information
Making sure your shipping details are correct helps avoid delivery issues. Before you place your order, take a moment to review your address, postcode, and any other necessary details. Even a small mistake can cause delays or a failed delivery.
If you realize there’s an error after placing your order, contact us as soon as possible. We’ll do our best to update the information before your package is dispatched. However, if your order cannot be delivered due to an incorrect address provided at checkout, we won’t be able to issue a refund.
Hassle-Free Refunds
Your satisfaction matters to us. If you’re not happy with your order, you have 30 days from the delivery date to return it. Simply contact our customer service team, and we’ll provide the return address. As soon as we receive the item in its original packaging, we’ll start the refund process.
If your order arrives damaged or there was a mistake, we’ll happily send a replacement at no extra cost. If you prefer a refund, we’ll process it promptly after receiving the returned item. Please note that shipping fees may not be refunded unless the issue was on our end.
We’re Here to Help
Got a question? Something not quite right with your order? No worries—we’re here to sort it out. Whether you need help with shipping, refunds, or just a quick clarification, our team is ready to assist. We believe getting the right support should be easy and hassle-free. So, whatever you need, just reach out. We’ll do our best to make things right and keep your experience smooth from start to finish.